Frequently Asked Questions
Have questions? We’ve got answers. Below are some of the most common questions we receive from fabricators, installers, and business partners. If you don’t see what you’re looking for, feel free to contact us.
Product & Fabric Info
Everything you need to know about our roller shade fabrics—from types and applications to technical specifications.
What types of roller shade fabrics do you offer?
We stock light-filtering, blackout, and sunscreen fabrics—each selected for their durability, appearance, and performance. Our fabrics are available in multiple textures, colors, and openness factors.
Are your fabrics weldable or compatible with heat-sealing?
Yes, most of our coated fabrics are compatible with ultrasonic or heat welding equipment. Please refer to each product’s spec sheet for details.
Do you offer fabric specifications or test data?
Yes, we provide technical specs and performance data upon request, including flame resistance, UV ratings, and openness percentages.
Can I see the fabrics before buying?
Absolutely. We offer fabric swatch samples so you can evaluate texture, color, and light control before placing a larger order.
Are your fabrics suitable for residential and commercial use?
Yes. Our collections are designed for both applications, offering performance and aesthetics that meet industry standards.
Shipping & Returns
Learn more about how we ship your order, local pickup options, and our return policies.
Where do you ship from?
All orders are shipped from our Miami, Florida warehouse for fast and reliable delivery.
How long does shipping take?
Orders are typically processed within 1 business day. Florida-based clients usually receive their orders within 1–2 business days. Shipping to other states may take 3–5 business days.
Do you offer same-day shipping?
Yes, same-day shipping is available for in-stock items when orders are placed before 12 PM ET.
Can I pick up my order locally?
Yes, local pickup is available at checkout. We’ll notify you as soon as your order is ready.
What’s your return policy?
Because most of our materials are cut to order, all sales are final. If your order arrives damaged or incorrect, contact us immediately and we’ll resolve the issue.
Orders & Payment
Answers to common questions about placing orders, making payments, and modifying purchases.
How do I place an order?
You can order directly through our website. For larger or recurring orders, feel free to contact us for personalized support.
Is there a minimum order requirement?
Some fabrics have minimum yardage requirements. This will be listed on the product page or confirmed at checkout.
What payment methods do you accept?
We accept all major credit cards and secure online payments. For business accounts, we may offer invoicing options upon request.
Can I change or cancel an order after it’s placed?
If your order hasn’t been processed yet, we’ll do our best to accommodate changes. Contact us as soon as possible.
Wholesale & Trade
Information for fabricators, installers, and trade professionals looking for bulk pricing and long-term partnerships.
Do you sell to the public or only to businesses?
We primarily serve fabricators, installers, and professionals in the window coverings industry. However, we’re happy to work with anyone looking for premium shade fabrics.
Do you offer trade pricing or wholesale accounts?
Yes. If you're a business or high-volume buyer, contact us to set up a wholesale account with access to trade pricing.
Can I get bulk discounts on large orders?
Yes, volume-based pricing is available for qualifying orders. Please reach out for a custom quote.