Frequently Asked Questions

Account & Ordering

Who do you sell to?

We supply roller shade fabrics and components to manufacturers, fabricators, and industry professionals. Our platform is built to support production environments and trade customers.

How do I open an account?

You can request an account directly through our website. We review each request to ensure it aligns with our business model and customer base.

Do I need an account to place an order?

Yes. Ordering and pricing access are available to approved customers only.

Can I place orders without speaking to a sales rep?

Yes. Our platform is designed for self-service ordering so you can check availability and place orders without delays.

Can multiple users from my company access the same account?

Yes. If your team needs access, we can help configure your account accordingly.

Inventory & Availability

Is your inventory shown online accurate?

Our inventory is updated regularly to reflect current availability. This allows you to make informed purchasing decisions directly from the product page.

What do your stock levels mean?

We use simple availability tiers to help you plan:

In Stock – 100+ yards available, suitable for large projects
Low Stock – Under 99 yards available, suitable for standard orders
Out of Stock – Currently unavailable

Can I rely on the stock shown for my project?

For most orders, yes. For large or time-sensitive projects, we recommend contacting us to reserve inventory.

Can I reserve fabric for future production?

Yes. We can help allocate inventory for upcoming jobs when needed.

Do you restock regularly?

Yes. We maintain ongoing inventory replenishment based on demand and production cycles.

Cut Yardage & Full Rolls

Do you sell full rolls and cut yardage?

Yes. We offer both options depending on your needs.

What is cut yardage?

Cut yardage allows you to purchase only the amount of fabric required for your project instead of a full roll.

Is there a minimum for cut yardage?

Minimums may apply depending on the product and will be shown during ordering.

Will cut yardage come from a single roll?

Whenever possible, cuts are taken from a single roll to ensure consistency.

Is there a fee for cut yardage?

Cutting fees may apply and will be clearly indicated when applicable.

Shipping & Fulfillment

How fast do you ship orders?

In-stock items are typically processed quickly. Shipping times depend on order size, product type, and destination.

Do you ship nationwide?

Yes. We ship throughout the contiguous United States.

Can I arrange my own freight or pickup?

Yes. Customer pickup and third-party freight arrangements can be coordinated.

Do you ship partial orders?

Yes. If part of your order is ready, we can ship available items first if requested.

Will I receive tracking information?

Yes. Tracking details are provided once your order ships.

Pricing & Payments

Can I see pricing online?

Pricing is available to approved account holders.

Do you offer volume discounts?

Yes. Pricing may vary based on volume and customer relationship.

What payment methods do you accept?

We accept standard payment methods including credit card, Zelle, cash and other approved options.

Do you offer terms?

Payment terms may be available for qualified customers.

Samples & Product Selection

Do you offer fabric samples?

Yes. Samples are available so you can evaluate color, texture, and performance.

How accurate are the colors online?

We aim for accurate representation, but we recommend ordering samples for final approval.

Can you help me choose the right fabric?

Yes. We can guide you based on application, openness, color, and performance requirements.

Returns & Order Changes

Can I return my order?

Due to the nature of cut materials and custom quantities, returns may be limited.

Can I modify an order after placing it?

If your order has not yet been processed, we may be able to make adjustments. Contact us as soon as possible.

What if there is an issue with my order?

If you receive damaged or incorrect items, contact us immediately and we’ll work to resolve it.

Projects & Support

Do you support large or recurring production needs?

Yes. We work closely with manufacturers to support ongoing supply and scaling needs.

Can you help me plan inventory for a project?

Yes. We can assist in estimating requirements and securing material for your jobs.

Do you work with new businesses?

Yes. If you’re entering the industry, we can help guide you through product selection and ordering.