Policies

Terms of Service

Effective Date: 04/18/2026

Welcome to Sunlo. By accessing or using this website, creating an account, or placing an order, you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use this website.

1. Business Use

Sunlo supplies roller shade fabrics, components, and related materials primarily to manufacturers, fabricators, and industry professionals. We reserve the right to approve, deny, suspend, or terminate access to any account at our sole discretion.

2. Account Approval

Access to pricing, ordering, and certain website features may be limited to approved account holders. Submission of an account request does not guarantee approval.

3. Product Information

We make reasonable efforts to ensure product descriptions, specifications, colors, and availability are accurate. However, product information may contain errors, omissions, or changes without prior notice.

4. Inventory Availability

Inventory shown on the website is intended as a guide to current availability but does not constitute a binding guarantee of stock. Availability may change before an order is reviewed, processed, or fulfilled.

5. Orders

All orders are subject to review, acceptance, and availability. We reserve the right to refuse, limit, cancel, or hold any order for any reason, including pricing errors, inventory shortages, suspected fraud, or account concerns.

6. Pricing

All pricing is subject to change without notice. Prices displayed on the website are intended for approved customers and may be subject to correction in the event of typographical, technical, or administrative errors.

7. Payment

Orders may require payment in full prior to processing unless written credit terms have been approved. Failure to make timely payment may delay shipment or result in order cancellation.

8. Shipping and Delivery

Shipping dates are estimates only. We are not liable for delays caused by carriers, weather, customs, port congestion, supply chain disruptions, or other events beyond our control.

9. Cut Yardage and Custom Quantities

Cut yardage, custom cuts, and other made-to-order or project-specific quantities may not be canceled, returned, or refunded once processed.

10. Limitation of Liability

To the fullest extent permitted by law, Sunlo shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of this website or purchase of products, including loss of profits, production delays, installation costs, or business interruption.

11. Product Suitability

Customers are responsible for determining whether a product is appropriate for their intended application, fabrication process, and end use.

12. Intellectual Property

All content on this website, including text, graphics, logos, product descriptions, and images, is the property of Sunlo or its licensors and may not be copied or used without written permission.

13. Governing Law

These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles.

14. Changes to These Terms

We may update these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any updated Terms.

15. Contact

If you have questions about these Terms, please contact us at:
sales@sunlo.com
10890 Quail Roost Dr Unit 38-39
Cutler Bay, Florida 33157 United States

Privacy Policy

Effective Date: 04/18/2026

Sunlo respects your privacy and is committed to protecting the information you provide when using our website.

1. Information We Collect

We may collect the following types of information:

• Name
• Company name
• Billing and shipping address
• Email address
• Phone number
• Tax or resale information
• Payment-related information
• Website usage data
• IP address and browser/device information

2. How We Use Information

We may use your information to:

• Process account requests
• Provide pricing and ordering access
• Fulfill orders
• Communicate about products, orders, and support
• Improve website functionality and user experience
• Prevent fraud or misuse
• Comply with legal obligations

3. Account Review Information

If you apply for a business account, we may use submitted business information to review and verify your eligibility.

4. Cookies and Tracking

Our website may use cookies, analytics tools, and similar technologies to improve site performance, understand user behavior, and enhance user experience.

5. Sharing of Information

We do not sell personal information. We may share information with service providers and partners who assist with:

• Website operations
• Payment processing
• Shipping and logistics
• Marketing and analytics
• Fraud prevention
• Legal compliance

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission or storage is completely secure.

7. Data Retention

We retain information for as long as necessary to operate our business, fulfill orders, maintain records, and comply with legal obligations.

8. Your Rights

Depending on your location, you may have rights regarding access to, correction of, deletion of, or restriction of your personal information.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party tools. We are not responsible for the privacy practices of those third parties.

10. Updates

We may revise this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact

If you have questions about this Privacy Policy, contact us at:
sales@sunlo.com
10890 Quail Roost Dr Unit 38-39
Cutler Bay, Florida 33157 United States

Shipping Policy

Effective Date: 04/18/2026

1. Order Processing

Orders are processed during normal business hours. Processing times may vary depending on product availability, order size, and account status.

2. Inventory and Fulfillment

In-stock items are generally processed more quickly. Some items may require additional handling, cutting, packing, or coordination before shipment.

3. Shipping Methods

We may ship via parcel, LTL freight, local delivery, or customer-arranged pickup depending on product size, quantity, and destination.

4. Estimated Transit Times

Any transit or delivery times shown are estimates only and are not guaranteed.

5. Freight Damage

Customers must inspect all shipments upon delivery. Any visible damage, shortages, or packaging issues should be noted at the time of delivery and reported promptly.

6. Delivery Delays

We are not responsible for delays caused by carriers, weather, warehouse congestion, port delays, customs, or events outside our control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Additional fees may apply for address corrections, redelivery, storage, or rerouting.

8. Pickup Orders

For pickup orders, customers are responsible for ensuring their vehicle, equipment, and personnel are appropriate for safe loading and transport.

Returns & Refund Policy

Effective Date: 04/18/2026

1. General Policy

Due to the nature of our products, returns are limited and subject to approval.

2. Non-Returnable Items

The following items are generally non-returnable:

• Cut yardage
• Custom-cut materials
• Special-order items
• Clearance or final sale items
• Opened or used products
• Products damaged after delivery

3. Return Requests

Any request for return must be submitted within [Insert Number] days of delivery and must include order details and reason for the request.

4. Approval Required

Returns are not accepted without prior written authorization.

5. Condition of Returned Goods

Approved returns must be unused, unaltered, and in original condition and packaging where applicable.

6. Restocking Fees

Approved returns may be subject to a restocking fee.

7. Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error.

8. Damaged or Incorrect Orders

If you receive damaged or incorrect items, contact us promptly so we can review and assist.

Sample Policy

Effective Date: 04/18/2026

1. Purpose of Samples

Samples are provided to help customers evaluate color, texture, and material characteristics before placing production orders.

2. Color Variation

Website images and digital screens may not perfectly represent actual product color. Customers are encouraged to review physical samples before making final selections.

3. Sample Availability

Sample availability may vary by collection and product.

4. Use of Samples

Samples are for evaluation purposes only and are not intended for resale or production use.

5. Sample Orders

We reserve the right to limit quantities or deny sample requests at our discretion.

Account Approval Policy

Effective Date: 04/18/2026

1. Trade Accounts

Sunlo primarily serves manufacturers, fabricators, and other qualified industry professionals.

2. Review Process

Account applications may be reviewed based on business information, industry relevance, and other factors we consider appropriate.

3. Additional Information

We may request additional information to complete an account review.

4. Approval Not Guaranteed

Submission of an application does not guarantee approval.

5. Suspension or Revocation

We reserve the right to suspend, restrict, or terminate account access at any time.

Payment Terms

Effective Date: 04/18/2026

1. Payment Requirement

Payment in full may be required before processing and shipping unless written terms have been approved.

2. Accepted Payment Methods

We accept approved payment methods displayed at checkout or otherwise agreed in writing.

3. Credit Terms

Any extension of credit is subject to approval and may be changed or revoked at any time.

4. Late Payments

Late payments may result in delayed shipments, suspension of account privileges, finance charges where permitted by law, or collection activity.

5. Taxes

Customers are responsible for applicable taxes unless a valid exemption certificate is provided and accepted.

6. Chargebacks and Payment Disputes

Improper chargebacks or payment disputes may result in account suspension and recovery efforts.

Product Disclaimer

Effective Date: 04/18/2026

1. Product Use

Products sold by Sunlo are intended for professional fabrication, manufacturing, and related trade use.

2. Suitability

Customers are solely responsible for determining the suitability of products for their intended application, including compliance with project requirements, performance expectations, and local regulations.

3. Installation and Fabrication

Sunlo is not responsible for issues resulting from improper measuring, fabrication, handling, storage, installation, misuse, or modification.

4. Variations

Reasonable variations in color, texture, finish, batch, width, and hand may occur and do not necessarily constitute a defect.

5. No Additional Warranties

Except as expressly stated in writing, products are provided as is and without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose, to the fullest extent permitted by law.